Instead of offering a refund (I didn’t ask for one either but they probably should have at this point) they decided the problem was the first floor patios so they put us on the second floor right above the other two rooms. The staff there put us in an adjacent room and low and behold, that room had the exact same issues as the previous. The wallpaper in the bathroom was peeling, the grout around the shower was moldy and hadn’t been cleaned since it was installed, the door and corners of the walls had cobwebs, and the vent in both the bedroom and the bathroom were caked in dust. Once you notice one disgusting thing the other issues tend to jump out. What looked like wasps, ants, lady bugs, and beetles were lining the trim of the door and embedded into the carpet. We were initially given a room on the first floor with a patio and just inside the sliding glass doors there were hundreds of dead bugs. The nearest airport is Kansas City International Airport, 18 miles from the accommodation.They need to rehire and train their cleaning staff, this property is just straight up disgusting. Popular points of interest near Residence Inn by Marriott Kansas City Downtown/Convention Center include Kansas City Convention Center, Union Station Kansas City and National World War I Museum at Liberty Memorial. Staff at the hotel are available to give guidance at the 24-hour front desk. Guests can use the business center or relax in the snack bar. Breakfast is available daily, and includes buffet, American and vegetarian options. Some rooms are equipped with a kitchen with a fridge, an oven and a dishwasher. Providing a restaurant, the property also features free bikes, as well as an indoor pool and a fitness center. Located in Kansas City and with Sprint Center reachable within a 6-minute walk, Residence Inn by Marriott Kansas City Downtown/Convention Center provides express check-in and check-out, non-smoking rooms, a shared lounge, free WiFi throughout the property and a bar.
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